We all need help – especially in today's uber-collaborative workplaces. Here's the good news: humans are naturally wired to want to help each other. Now here's the bad: asking for help makes most of us wildly uncomfortable. As a result, we do a poor job of calling in the reinforcements we need, leaving confused or even offended colleagues in our wake. To elicit helpful behavior from your colleagues, you need to do two things: 1) Remove the obstacles that stand in the way of them helping you; and 2) Trigger one or more of the motivations that make people want to help. Whether you’re a first-time manager or a seasoned leader, getting people to do things for you is what management is. This Masters Series will help you do so, and do it in a way that leaves your helpers feeling good about pitching in. This session will show you how to:
- Remove the obstacles that stand in the way of getting the support you need from others.
- Tap into one or more of the primary drivers that motivate others to help.
- Make helping you rewarding for them.
- Avoid the common mistakes we all make when making requests for support from friends, colleagues, and strangers.
Incivility is prevalent in organizations and it’s getting worse. It is silently chipping away at people, organizations, and our economy. The costs of incivility are rising too. This session will explain what civility buys you and will share recommendations for what leaders should do to enhance your effectiveness and craft a more civil, thriving work environment. From the leading authority on workplace incivility, Christine Porath, will show why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can’t. Ultimately incivility cuts the bottom line. This Masters Series will help you:
- Understand the costs and benefits of civility. What does incivility cost you, your team, and organization? What does civility buy you, your team, and organization?
- Reflect on how civil you are and link the consequences to your actions.
- Learn the fundamentals of civility as well as what you can put into play to enhance your communication and influence.