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Preconference Workshop
#709 | Balance Your Conflict: Choose to Respond Effectively During Difficult Conversations
06/17/2017 01:00 PM - 05:00 PM | Additional Fee & Registration Required Add to calendar
4.00 SHRM PDCs | Competencies: Relationship Management, Communication | Intended Audience: All Levels
Workplace Application:
This workshop will provide step-by-step methods of what to say and do in difficult interactions. 

Learn step-by-step techniques that demonstrate practical solutions for difficult interactions with clients, supervisors, supervisees, spouses, etc. Learn how to control anger and emotions, be assertive, and effectively defuse conflict through a variety of approaches that really work. Set healthy boundaries with others and ultimately find your “ConversationPeace.” This workshop will help you:

  • Identify the difference between passive, aggressive and assertive communication.
  • Understand how to apply assertive language in your everyday communication to effectively ask for what you want and need.
  • Learn to be direct and constructive without violating another's rights.
Jody Janati Photo
Presenter:
Jody Janati, College lecturer,
University of Minnesota