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There comes a time in every project or work plan when the inevitable happens: things don't go according to plan and bad news must be delivered. In a business environment marked by tight budgets, compressed time-frames, and rising stress levels, this happens more often than we'd like. This session will explore why bad news is an opportunity, not a liability, and will teach you a technique for communicating tough messages to any stakeholder such that trust levels actually increase rather than decrease. You will learn how to:
- Link truth-telling to the four essential elements of trust-building.
- Apply the three question transparency test to determine whether or not something is better left unsaid.
- Understand the personal barriers you face when it comes to uncomfortable conversations and what to do about them.
- Practice a time-tested technique for putting hard truths on the table in a socially acceptable way.