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Incivility is prevalent in organizations and it’s getting worse. It is silently chipping away at people, organizations, and our economy. The costs of incivility are rising too. This session will explain what civility buys you and will share recommendations for what leaders should do to enhance your effectiveness and craft a more civil, thriving work environment. From the leading authority on workplace incivility, Christine Porath, will show why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can’t. Ultimately incivility cuts the bottom line. This Masters Series will help you:
- Understand the costs and benefits of civility. What does incivility cost you, your team, and organization? What does civility buy you, your team, and organization?
- Reflect on how civil you are and link the consequences to your actions.
- Learn the fundamentals of civility as well as what you can put into play to enhance your communication and influence.