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Conducting workplace investigations is a necessary but challenging process. There is no one size fits all response to an employee complaint and investigation tactics must be tailored to fit the nature and severity of the allegations. However, when properly conducted, investigations can significantly decrease your exposure to liability. Proper investigations can also positively impact employee morale by ensuring that employees have a respectful and safe work environment. You will learn:
- How to effectively manage employee complaints.
- The proper steps for conducting an internal investigation.
- The right and wrong way of dealing with he said/she said scenarios and innuendos.
- How to use investigation techniques to keep potential discrimination and retaliation claims at bay.