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Imagine this: The session has been going great. The participants are engaged, significant progress is being made, and the sponsor is well pleased. You are in facilitator's heaven! Suddenly, without warning, a major disagreement erupts. While some are vehement about one position, several people take an opposing stand; and still others believe the entire discussion is a waste of time. Voices get louder, people stop listening, others check-out. You know you must take control and help the group move to consensus. What do you do? What techniques do you use? What are the key underlying principles for reaching consensus? This presentation will equip you with a clear understanding of the three reasons people disagree, three methods for establishing a consensus-focused process, and five techniques for getting to yes when disagreements occur.