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Concurrent Session
SPONSORED SESSION: The Four Metrics of Great Managers
Monday 06/18/2018 02:00 PM - 03:15 PM Add to calendar
1.25 SHRM PDCs | Competencies: Critical Evaluation, Business Acumen | Intended Audience: Midlevel
Workplace Application:
You will learn how to use behavioral data to quantify the effectiveness of your managers. 

In our data-driven world, executives rely on rich analytics to inform business decisions about product development, market share, and operational efficiency. But what about measuring managers, one of your organization’s most vital assets? The connection between manager actions and business results is often unclear, unmeasured, and unseen. Dawn Klinghoffer, Microsoft’s GM of Human Resources Business Insights (HRBI), will describe how leading businesses are using behavioral data from digital signals to quantify manager effectiveness and uncover the everyday actions that make top-performing managers great. You will learn:

  • How manager networks and work delegation influence employee engagement.
  • Which work habits differentiate the best managers from their peers.
  • Why Microsoft is using behavioral data to change the way managers onboard new employees.


Dawn Klinghoffer Photo
Dawn Klinghoffer, General manager, Human Resources Business Insights,
David Haspas  Photo
David Haspas , HR data analyst,