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Problem employees delight in getting your goat—they perform poorly, make it tough for everyone to do their jobs, and their venom produces bad attitudes, resistance to change and personality conflicts as by-products. They cost plenty in terms of productivity and morale while masquerading as managers, supervisors and co-workers. Learn why people have bad attitudes and explore ways to confront them about it, while heading off conflict. Armed with this information, you'll be on your way to finding win-win solutions for you and your colleagues to work effectively—together.
- How to head off conflict when negativity runs rampant.
- How to improve your own outlook.
- How to deal with the by-products of bad attitudes.
- How to assign the right value to every situation and not give people permission to ruin your day.