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Concurrent Session
Design and Develop Business-Centric KPIs in Performance Management: Singapore's Experience
LVCC N223-226
Monday 06/24/2019 01:30 PM - 02:30 PM Add to calendar
1.00 SHRM PDCs | Competencies: Business Acumen, Communication, HR Expertise | Intended Audience: Mid-Level
Workplace Application:
Learn how to design and develop meaningful, evaluative key performance indicators (KPIs) that contribute to business goals and organizational needs. 

Companies often use such criteria as job knowledge, quality of output, and ability to meet deadlines in performance appraisals, but these subjective criteria cannot be measured. Worse, employees cannot see the connection of these criteria to organizational objectives. The experiences of companies in Singapore, however, demonstrate how KPIs can be connected to business goals. Further, KPIs can be developed using the S.M.A.R.T. (Specific, Measurable, Achievable, Relevant, Time-Oriented) principle, and employees' KPIs can be evaluated objectively during performance management.

Learning Objectives:

  • Connect KPIs business goals and organizational needs.
  • Develop KPIs using the S.M.A.R.T. principle.
  • Evaluate outcome-based KPIs in performance management.
Henrich Tan, SHRM-SCP Photo
Henrich Tan, SHRM-SCP, Director ,
Academy of Competency Enhancement Pte Ltd
Martin Lee, SHRM-SCP Photo
Martin Lee, SHRM-SCP, HR manager,
Baker Hughes, a GE company/SHRI