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Because you play a critical role in the experience of every employee, from C-suite executive to summer intern, your ability to communicate effectively is critical to your personal and professional success. Whether you’re delivering clear and concise information, providing constructive feedback, leading efficient meetings, listening actively, helping people consider new perspectives, or openly discussing other points of view, you will learn to master communication and influence behaviors to achieve desired reactions—using the secret techniques that leaders and professional performers have used for centuries.
- Learn how to influence behavior and achieve desired outcomes by influencing emotion.
- Understand the power in aligning your voice and body language to clearly communicate your messages.
- Discover a universal three-step process for influential communication, which helps improve how you provide feedback, lead meetings and deliver information.