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Concurrent Session
HR Transformation Led by Employee Experience
LVCC N227-230
Monday 06/24/2019 04:15 PM - 05:15 PM Add to calendar
1.00 SHRM PDCs | Competencies: Business Acumen, Global & Cultural Effectiveness | Intended Audience: Senior-Level
Workplace Application:
Hear about cultural transformation and employee experience and the connection to a global Brazilian company.  

You will learn from a case study on a bottom-up HR Transformation project for a Brazilian company (multinational, +7K employees) that challenged its HR function to evolve from service providers to experience designers. This journey started with the redefinition of the organization’s reason for being (purpose) and the identification of the Employee Value Proposition (EVP). This was followed by the strong commitment of its leadership to investigate the “pain points” through massive data-driven analysis. This session will help you understand the impact in promoting a people-centric agenda as a lever to build a high-performance culture as well as how to engage your people in the transformation journey through agile and design thinking interventions. The combination of Art (people centricity), Science (data analytics) and Business (strategy-led project) generated a massive engagement across the company and resulted in the enhancement of employee experiences globally. The outcomes were high value for many different reasons, especially for the conscious intention of onboarding in the challenge of transforming the organization and empowering all employees to be protagonists along the journey.

Learning Objectives:     

  • Understand the power of employee experience to the transformation journey.
  • How HR should be a strategic player in leading transformation.
  • How executive support is a necessity in ensuring the transformation is a success.
  • Reinforce the importance of the human factor during transformation and change.
Oliver Kamakura Photo
Oliver Kamakura, Partner ,
Ernst & Young