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group head, Career Management & Executive Resourcing Center of Expertise
World Bank Group

Susan Hetrick has devoted her 30-year career in leading change and build engagement in global organizations and is passionate about people and their potential. Currently, Susan leads the Career and Talent Management and Executive Resourcing for the World Bank Group (WBG) and has worked with the RBS Group, AEGON, HSBC, and Deloitte.

Susan’s publications include ‘Corporate Reputations, Branding and People Management’ published in 2006, and International Human Resource  Management, published by Routledge in 2010.

Susan holds a Doctorate in Human Resources and Globalization from City University’s Cass Business School, and a MA in Industrial Relations from Warwick University.